Danai N.
Malianga-Torrence
Global Customer Success Executive
15+ years architecting and scaling enterprise CS operations that drive retention, accelerate product adoption, and maximize net revenue retention across global SaaS and technology environments.
Translating C-suite vision into scalable customer experience frameworks
Customer Success executive with 15+ years architecting and scaling enterprise CS operations that drive retention, accelerate product adoption, and maximize net revenue retention across global SaaS and technology environments.
Proven leader building high-performing teams, defining customer lifecycle strategies, and achieving measurable business impact: 15-25% improvements in retention metrics, 35% reduction in time-to-value, and $500M+ in strategic account wins.
Combines operational rigor with strategic account leadership — partnering with Product, Sales, and Engineering to influence roadmap priorities while championing customer advocacy programs that drive references, expansion, and long-term partnerships.
Measurable impact across every engagement
Retention uplift and measurable NRR expansion through global CX strategy and AI-driven automation
In strategic account wins leveraging competitive intelligence and customer-centric value propositions
Reduction in time-to-value via streamlined onboarding workflows and governance frameworks
Compression in service delivery timelines enabling scalable growth and larger portfolio management
Improvement in Customer Health Scores through tailored success plans and engagement frameworks
Renewal rates achieved by conducting thorough risk analyses and strategic customer engagement efforts
A career built on customer-centric leadership
Strategic expertise meets technical depth
Core Competencies
Technical Proficiencies
Customer Success Platforms
Analytics & Business Intelligence
Collaboration & Project Management
Additional Platforms
Continuous growth through executive education
Executive MBA
In Progress
University of Maryland
Robert H. Smith School of Business
College Park, MD
Bachelor of Science in Microbiology
Colorado State University
Fort Collins, CO
Professional Leadership
Proposal Management & Customer Success
Association of Proposal Management Professionals (APMP)
Let's build something exceptional
Available for VP/Director-level Customer Success leadership roles, fractional consulting engagements, and strategic advisory opportunities. Willing to relocate for the right opportunity.